Legal

Terms & Conditions

Acceptance

By creating an account and using SafeOutside you agree to these terms. If you do not agree, do not use the service.

Eligibility

You must be 18 years of age or over to create an account and use SafeOutside. By using the service you confirm that you are 18 or over. We do not knowingly permit under-18s to hold an account.

The service

SafeOutside provides a real-time safety check-in platform for outdoor activities. We grant you a limited, non-exclusive, non-transferable right to use the app for personal safety communication purposes.

Your responsibilities

• You are responsible for the accuracy of the information you provide
• You must not use the app to send false alerts or abuse the network alert system
• You must not share your account credentials with others
• You are responsible for your own safety and the safety decisions you make
• You must read and acknowledge the Disclaimer before relying on the app during outdoor activities

Acceptable use & prohibited conduct

To keep everyone safe, the following are strictly prohibited:

• Any child sexual abuse or exploitation (CSAE), or content that sexualises children
• Grooming, or attempting to contact, meet, or track a child you are not the parent or guardian of
• Harassment, bullying, threats, or abuse of any user
• Impersonating another person, or using the app to deceive or endanger others
• Sharing another person's location or personal information without their consent

We reserve the right to remove content and to suspend or terminate accounts that breach these terms, and we will report credible concerns about child safety or illegal activity to the relevant authorities. To report a concern, use the in-app report tool or email safeguarding@safeoutside.co.uk. See our Safeguarding policy.

SOS alerts & SMS (fair use)

Some plans let you add a small number of emergency contacts who receive a text message (SMS) when you trigger an SOS. These SMS alerts are a supplementary notification, not a guaranteed emergency dispatch, and are never a substitute for the emergency services — in a genuine emergency, always call 999 (or your local emergency number).

To keep the service safe, reliable and affordable, SMS alerts are subject to fair-use limits: a maximum number of emergency contacts, a cap on the number of SOS text alerts per month, and a short cooldown between repeat alerts to the same contacts. You will be told when you are approaching a limit. These limits apply only to the outbound SMS channel — alerts to your network within the app are not limited by this. We may adjust these limits, and we may suspend SMS for accounts that misuse SOS alerts (for example, sending false or repeated alerts). SMS delivery also depends on mobile networks and third-party providers, which are outside our control.

Payments, subscriptions & VAT

Club and organisation subscriptions are billed by us directly, annually in advance, at the band you select. Any introductory or launch discount applies to the first year only; subscriptions renew at the standard price for the band unless cancelled before the renewal date. Seat limits apply per band, as shown at the point of purchase.

Prices for club, organisation and lone-worker plans are exclusive of VAT. SafeOutside Limited is not currently registered for VAT, so no VAT is charged at present. If we become VAT-registered, VAT at the prevailing rate will be added to invoices and renewals issued from that date. We will tell you before it first applies to your subscription.

Individual subscriptions (Plus, Pro and Lifetime) purchased inside the iOS or Android app are sold through the Apple App Store or Google Play. Those stores act as merchant of record: they take the payment, issue the receipt and handle any applicable sales tax or VAT, and their prices are shown inclusive of it. Manage or cancel an individual subscription in your Apple Account or Google Play account settings — we cannot cancel or refund a store purchase on your behalf, and refunds are at the store's discretion under its own terms.

Service availability

SafeOutside is provided on an as-is basis. We do not guarantee continuous availability, uptime, or delivery of notifications. The service depends on mobile data connectivity and third-party push notification services, which are outside our control.

We reserve the right to suspend, modify, or discontinue the service at any time.

Support

SafeOutside is operated by a small team, and support is provided on a best-effort basis. If you need help, contact us at support@safeoutside.co.uk. We aim to respond where we can, but we do not guarantee any particular response time, level of support, or resolution. No plan — including paid Plus, Pro or Lifetime plans — includes guaranteed or priority support; paid plans unlock app features, not a support tier. Support is provided in English.

Limitation of liability

To the fullest extent permitted by law, SafeOutside and its operators shall not be liable for any loss, injury, or damage arising from your use of or inability to use the service, including but not limited to situations where check-ins, alerts, or notifications are delayed, undelivered, or not received.

Changes to these terms

We may update these terms from time to time. Continued use of the app after changes constitutes acceptance of the updated terms.

Last updated 6 September 2026.